Wireless Capabilities

 

Employee Portal & Catalog Management - AURORA COMMUNICATIONS easy-to-use web portal helps to streamline the on-going management of your organization's wireless usage by controlling and accurately inventorying mobile devices. A web portal allows your employees to place orders for wireless plans, devices, and accessories according to corporate policies and approved catalog items. AURORA COMMUNICATIONS manages this entire process from the creation of the catalog to its ongoing maintenance. The portal also enables users to access usage and spend reports and place Mobile Device Management (MDM) and help desk requests. Managers can utilize the portal to approve orders and track department spending.

 

Help Desk - AURORA COMMUNICATIONS provides a fully-trained help desk to assist your employees to manage a wide variety of mobile issues. Your wireless users can easily submit move, add, change, and disconnect requests via a dedicated help desk phone number, e-mail address, or by simply entering their request through AURORA COMMUNICATIONS web portal. Support is offered in multiple tiers of service depending on your organization's business needs. AURORA COMMUNICATIONS ability to continuously provide superior customer support through a breadth of help desk functions has enabled the Company to achieve the highest customer satisfaction rating in the industry.

 

Rate Plan Optimization - Wireless carrier's electronic bills are analyzed at the individual employee level for usage against AURORA COMMUNICATIONS database of rate plans. Advanced algorithms identify the most cost-effective plans for your organization's wireless user. Reports can be generated and based on the wireless administrator's approval. AURORA COMMUNICATIONS will contact the appropriate wireless carriers to make the necessary changes.

 

Mobile Device Management (MDM) - AURORA COMMUNICATIONS MDM service provides remote device monitoring, remote device access and control for efficient troubleshooting, Over-the-Air (OTA) application deployment and updates, remote kill and wipe capabilities for lost devices, and IT support and application security policy management. With AURORA COMMUNICATIONS MDM, your organization can easily deploy and manage thousands of mobile devices and applications, regardless of type, carrier, or platform via a central management console that manages all stages of deployment. AURORA COMMUNICATIONS MDM services help accelerate time-to-resolution for device issues and to enforce corporate mobile IT and security policies. AURORA COMMUNICATIONS MDM offering supports a wide range of different mobile devices and is tightly coupled with the AURORA COMMUNICATIONS Wireless Help Desk service. End-users can take advantage of MDM capabilities along with the other convenient services provided as part of the Wireless Help Desk offering.

 

Wireless Device Recycling - Collection, data cleansing, and disposal of wireless devices. This service secures corporate data assets and completes the lifecycle of individual communications devices in an environmentally responsible manner, while also providing your organization an opportunity to earn potential cash rebates based on the device type.