Case Study - Online Search Engine

Aurora was engaged by a well-known online search engine to write an RFP to replace their existing communications systems. The client’s most important needs were to connect their sites globally and to allow for future growth.  The challenge was integrating all of their existing web applications (IM platform, Skype, Internal Data Center Apps., Google mail and more.) to the new platform.  Before Aurora was engaged, many users had as many as 5 IM platforms they were using to communicate.

Aurora was able to find a solution which allowed the client ease of use for all these applications on one unified platform including many telecommuters.  Aurora assisted in creating a new help desk/customer care call center, which will allow the company to grow its product offering and support.  The client purchase price for this solution was $50k less than the amount budgeted.