Telephony Services

Aurora Communications has extensive experience in the areas of voice and telephony.

Typical assignments and areas of specialization include, but are not limited to the following:

• Telephony needs assessments, RFP development and implementation assistance
• Telecommunications Strategic Planning
• Call center design, engineering and evaluation
• Automatic Call Distribution (ACD)
• IP Telephony assessments/convergence evaluations
• Wireless/Cellular/Blackberry studies and analysis
• Telecommunications engineering
• Messaging evaluations
• Multi-site voice and data networking
• Local and Long Distance Carrier RFP's & contract negotiation
• Business relocations and telecommunications/IT relocation service
• Telecommunications traffic engineering and analysis
• E911 education, design, compliance and system implementation
• Telephone system upgrades and enhancements
• IVR design and evaluation
• Audio and video teleconferencing studies
• Converged Data Networking Design
• Telecommunications Audits and Cost Reduction Studies
• Unified Messaging and Communications