Methodology

Our experienced staff brings many years of business and technology skills to each client relationship. The Aurora team excels at quickly evaluating telecommunication challenges and developing a recommendation that includes an optimal strategy.

The needs of each client do not stop with the initial consultation. We strive to build a long-term relationship becoming a valuable resource to your company. Aurora adds value by providing the skill sets required to not only plan the telecommunications strategy but implement those services as well.

Case Study 1 - Medical Client

We set up an initial meeting with the client for a needs assessment in order to see if Aurora was a fit for their organization. The client was looking for a new phone system with a call accounting package. Once we began discussing their business needs, we discovered that the real issue was that they had all independent systems which did not communicate/ work with each other. Aurora helped them implement an integrated nurse call, IP phone system, call accounting package, access control and security systems. This allowed all the systems to work together. The client did not need to re- enter the same information multiple times. The client could provide better care for the patients, more security for the staff, more efficiently. We recently added asset tracking to the applications as well. The client was thrilled with the results. Now, when a worker (ie. Nurse or doctor) walks into the building, the access control key card lets HR know they are signed in and in an emergency, where they can be found as well. There are many other applications the client has due to this new solution. Aurora Communications wrote the RFP’s and project managed the entire implementation from beginning to end.

Case Study 2 - Non Profit Organization

Aurora helped a non-profit agency save money on their telecommunications and technology services. The client engaged Aurora to simplify communications and help reduce the telecommunication expenses. After reviewing all the existing services and infrastructure, Aurora wrote an RFP to replace the existing services. Aurora managed the implementation and coordinated the new design and the agency received even better results than they expected. The client saved approximately 25% from before Aurora was engaged. The customer now has a brand new IP phone system as well. The telecom expenses were lowered from approximately $200,000.00 annually and to approximately $150,000.00. The client also received brand new hardware and was able to hire a new network admin while still reducing overall expenses. The soft savings are still being realized by the organization as they remain a client using Aurora’s retained consulting services.